A little clarity about your information.

This page explains the customer companion. It is made and operated by Happy Monkey in Perth, Western Australia.

The camera stays with you.

Card tracking processes camera frames on your device. The experience does not upload your camera feed or request your location. Room placement, where supported, uses your browser’s AR tracking. The character reacts to the viewpoint supplied by the browser; it does not identify you.

Clap mode is optional.

If you enable clap mode, your browser asks for microphone permission. The introduction measures sound level on your device to trigger an effect during quiet moments. It does not recognise words, record audio or send microphone audio anywhere. Background noise can also trigger it. Turn it off in Have a play; leaving the experience stops the microphone.

You can use the guides without an account.

Guide ticks are stored in this browser. The installed app keeps public pages and guides available offline. Private account responses and conversations are not put in its offline cache.

One sign-in, separate access.

Shared sign-in uses your existing Harold identity. Happy Monkey receives your account identifier, display name and email address. Your password stays with Harold. The companion does not receive a token that grants access to Harold’s other apps or business workspaces.

If you choose to save a brief or your guide progress, those details are held in your Happy Monkey customer account. Saving a brief does not send an enquiry. The email button opens a draft for you to review and send.

A conversation with Harold.

Your messages are sent to Happy Monkey’s public Harold service to generate a reply. Keep passwords and private business records out of this conversation. The animated introduction uses AI-generated speech in the Happy Monkey proposal voice; it is separate from the live conversation.

Updates are your choice.

When notifications are available, they require your permission and sign-in. Your browser’s push subscription is saved to your Happy Monkey account so the team can send updates you opted into. You can turn updates off in Your space or in your device settings.

Need a hand with your information?

Contact hello@happymonkey.com.au or call 0412 079 699 for questions, corrections or an account data request.